The most common requests to our technical support staff are related to the configuration of POP3 accounts within WebBox.

WebBox was built to be different from other web based mail providers. We knew that most people already had more than enough mail accounts, and that they would want a service that could consolidate their accounts into one place, where their mail would be accessible from anywhere.

One drawback to this type of service is usability. Many people are not sure about their email account settings. For example, many of people don't know the address of their POP3 server.

If you are unsure about how POP3 accounts work, or you do not know your account information, please read the rest of this document before requesting help. It's very likely that we solve your problem on this page.

Here's a quick summary of what information WebBox needs to check your POP3 email account:

POP3 Server
We need to know the name or address of the server that holds your mail. This is usually similar to the domain of your email address. If your email address were name@webbox.com, then your mail server would be mail.webbox.com. If you're unsure about the name/address of your mail server, please contact the provider of your email address.

Because of the usual similarities between your email domain and your mail server, WebBox can usually guess the information.

POP3 User Name
When WebBox connects to your mail server, we need to offer it two items of information in order to gain access to your email. We need the user name, as well as the password. The user name identifies which email account we want to gain access to. Your user name will most likely be the portion of your email address before the @ sign. Because of this common practice, WebBox can usually guess your username from your email address.

POP3 Password
After we tell your mail server what account we check, we need to supply the password for that account. Remember that passwords are case sensitive; make sure to check CAPS LOCK before entering your password.

Your POP3 Password is the only important information WebBox will not attempt to guess, so make sure you fill it in.