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Frequently Asked Questions (FAQ)

Welcome to the Frequently Asked Questions. Click on a question below to see the detailed answer. If you don’t find the information you need on this page, feel free to Contact Support with any questions. Why does WebBox give me an error that I have over 2000 messages? Where is my Public Page? How do I control what people see on my Public Page? What's the purpose of the 6 digit User ID? My session times out too soon. Can I change the expiration time? How do I attach files to emails I send? How can I tell when a message has been sent? I don’t like the pop-up status window, how can I turn it off? How can I change the Name and Signature on outgoing messages? Can I access my WebBox provided email address with a POP3 program? How do I empty my trash? Why do my email address and password get entered in to the form automatically? Where does the Return Receipt information show up? I didn't sign up for an email address hosted by Webbox when I first signed up. How can I get one now? Are my messages still left on the server when they are retrieved by Webbox? How do I get in Advanced Operating Mode? I know my email account is set up properly because I normally don't have any problems, but I sometimes get an 'Error Retrieving Mail' email message. What should I do? How do I set up the Vacation Auto-Reply? How do I add another email account to my Webbox? How do I change my password? How do I open email attachments? What is POP3? Why does WebBox give me an error that I have over 2000 messages? This error is not referring to the number of messages you have stored in Webbox, but the number left on the POP3 server. It will not be able to handle your mail unless there are fewer than 2000 messages on the POP3 server. Please enter your password in the form in the error message that you receive to use the utility delete messages from there. This can be prevented if you configure mail to be deleted from the server at the time it is downloaded to Webbox. The option will appear in the Manage Email Accounts section of the Configuration page if you enable Advanced mode in the Update Display Settings section of the Configuration page. Note that this will prevent you from retrieving the mail from other email programs. Where is my Public Page? You can visit http://public.webbox.com/123456/ where "123456" is your 6-digit User ID. Your Public page is also available at http://public.webbox.com/email@address.com/ where "email@address.com" is the primary email address you have configured for your account. By default, it’s the first account you set up, or the Mailbox that was created when you signed up. How do I control what people see on my Public Page? You can make any item in your WebBox Public. This makes it easy for your friends or colleagues get files or pictures from you, get a glimpse at your schedule, and even take a look at some of your favorite web sites. To make an item public, simply select the checkbox to the left of that item, and click the "make public" button near the bottom of that screen. To hide an item from your public page, use the "make private" button instead. What’s the purpose of the 6 digit User ID? The 6 digit User ID helps our software reference your account quickly and efficiently. It's a good idea to keep a record of it. Even though you don't need to know the User ID to log in to WebBox, you'll probably need your User ID to get access to certain bonus features we will offer in the future. It's a good idea to include your User ID with any requests for technical support. My session times out too soon. Can I change the expiration time? You certainly can! Once logged in to your account, you can click the "Configuration" section tab, and then click on "Change Display Options." Near the bottom of this configuration page, there is an option to change the "Session Cutoff Time." By default, this is 10 minutes. You may change it in 5-minute intervals up to 30 minutes. How do I attach files to emails I send? Click a "Compose" button in any of the sections. At some time within your composition of the email, click the "Attach File" button above the message body. At this page, you will be able to upload files [To save in your WebBox as well as to send out immediately]. You will also be able to select files from your WebBox to attach. There is a 5MB Limit on outgoing attachments. How can I tell when a message has been sent? When you submit a message to be sent, it will appear instantly in your Out-Box. If you’re using Internet Explorer 4 or above, you will see the status bar refresh every few seconds, which will tell you when the message has been sent. You can view the message as it would appear to the recipient in the Out-Box. It will have a black circle to the left of it, which will disappear as soon as the message has been sent from our Mail Server. I don’t like the pop-up status window, how can I turn it off? The pop-up window is designed for Netscape Navigator users who would like to get a dynamic status indicator. Because Internet Explorer 4 supports the IFRAME Tag, there is no added functionality from this pop-up for Internet Explorer 4 and above users. To turn this feature off, click the "Configuration" Tab, and then click "Change Display Options." Near the bottom, there will be a checkbox next to "Mail Retriever Pop-Up Window." How can I change the Name and Signature on outgoing messages? The information stored for outgoing messages are stored in the POP3 server page in the Configuration section. To access this section, click the "Configuration" link once you've logged in, and then click "Add/Remove/Configure POP3 Servers." Can I access my WebBox provided email address with a POP3 program? If you've signed up for an email address provided by WebBox, you can access it by using the following information. If your email address was test@webbox.com, you would use the POP3 server mail.webbox.com and the POP3 user name test. POP3 Server: pop.domain.com (where "domain.com" is the portion of your email address after the @.) User Name: Your full email address. Password: Your WebBox Password How do I empty my trash? Click on the link entitled "Trash" in the list of folders. Once your trash folder finishes loading, you can check the box near the bottom of the page labeled: "Select All messages in trash" and click the "Delete from WebBox" Button. Webbox has three delete options: 1) delete from server 2) delete from webbox 3) delete from both In simple operating mode, these buttons are only available from the trash folder, but in advanced mode, they're visible in every folder. Why do my email address and password get entered in to the form automatically? Are you using Internet Explorer 5? By default, Internet Explorer 5 has a feature that remembers what you type in to most forms online. It's called "AutoComplete," and you can disable this, or simply clear what it's saved. Click the "Tools" Menu, and then click "Internet Options." A new window with several tabs at the top will pop up. Click the "Content" Tab, and then click the "AutoComplete" Button. By disabling AutoComplete, Internet Explorer will never enter your email address and password into the form again. Where does the Return Receipt information show up? The Return Receipt notice will be deposited in your System folder as a system message. I didn't sign up for an email address hosted by Webbox when I first signed up. How can I get one now? Unfortunately, there's no easy way to do this right now. What you CAN do is sign up for another Webbox in which you do receive the new email address. Then, you can configure your already-existing Webbox to check that account. Are my messages still left on the server when they are retrieved by Webbox? Webbox defaults to leaving mail on the remote server upon retrieval. To change this, you must first be in Advanced Operating Mode. Then, in the configuration screen for that account, you'll see a checkbox for this option near the bottom of the page. How do I get in Advanced Operating Mode? First, click on 'Configuration' from the main toolbar of your Webbox near the top of your screen. Then, click on 'Update Display Settings'. From there, the item at the top of the list will be the toggle between Simple and Advanced Operating Modes. Click the Advanced radio button, and then click the Update button at the bottom of the page. I know my email account is set up properly because I normally don't have any problems, but I sometimes get an 'Error Retrieving Mail' email message. What should I do? If you open this message and read it, you'll see the message that the remote server sent to our machines when they tried to connect to it. If you know your account is set up properly, then you can disregard this error message since it was most likely due to their server being down. Try again later, and you should have no problems. How do I set up the Vacation Auto-Reply? Go to the 'Configuration' section of your Webbox and click on the 'Set up a Vacation Auto-Reply' link. If you do not see this link, it is because you did not recieve a email address hosted by us when you signed up for this Webbox. How do I add another email account to my Webbox? To add another email account to your Webbox, first click on the 'Configuration' button. Then, click on 'Manage Email Accounts.' Next, click on the 'Add POP Account' button. A new form will be presented to you with no information filled in. There are only two fields you need to fill in to configure another mail box, those fields are your 'Email Address' and 'Email Password.' If you only enter your email address and password and click Add Account the following events occur: WebBox will attempt to find your email server. If your mail server is contacted the Account Nickname will be set to the email address. The Folder will be set to In-Box. The Email User Name will be set to the portion of your email address preceding the @ symbol. The Password field will be blank, but set to the password originally entered. The POP3 Server Name/Address will be set to what Webbox discovered. The OutBound Name on Email Header will be set to the portion of your email address preceding the @ symbol. At this point you have successfully configured another mail box in your Webbox Configuration. If Webbox could not determine your mail server you will need to manually update that information. If you don't know your POP3 Server Name you can get it from your ISP. . How do I change my password? To change the password used to check an email account, first click on 'Configuration' then 'Manage Email Accounts'. If this is not your only email account you have Webbox set up for, then make sure the right account is your current one. You can do this at the bottom left part of the screen with a pull-down menu. Once you're in the correct account, go to the 'Email password' field (which should have red lettering instead of black if it's a bad password) and put the correct password in. Once this is done, click the 'Update settings' button, and when the screen refreshes, you should get a status message indicating whether the new settings tested successfully or not. To change the password used to log into Webbox, click on 'Configuration' then 'Update Personal Information'. From there, you should see the password maintenance fields in the middle of the screen. How do I open email attachments? Files attached to incoming email messages are automatically copied to your Files section. Once you're in your Files section, click on the filename to access that file. What is POP3? POP3 stands for Post Office Protocol, version 3. It is a publication that standardizes the way computers on the internet send and receive email messages. These computers that do the sending and receiving are called servers. It's probably more than your were asking for, but if you like, you can view the protocol document itself by clicking here.